Customers who have moved to a new home, received a replacement medical alert unit, or have changed their phone service type can find diagrams, photos and videos to help connect the Lifeline Service. New customers should set up the Lifeline Service using the Quick Setup Guide included with the product, and should refer to the User Manual for important information. Customers should always refer to the User Manual for important information. In order for the Lifeline Service to work properly, you will need access to a working power outlet not controlled by a wall switch and active phone service. Connecting a phone or other device is optional and not required for your Lifeline Service to work.
System Set Up Help – HomeSafe with the Landline Communicator
Wireless Home Phone FAQs
With such a well-known brand name, and being one of the largest medical alert companies around, does it make them a good choice? For starters, the Life Alert service is high quality. Life Alert runs their own UL certified monitoring center, where representatives are trained to stay on the line with users until the emergency ends. Customer reviews are generally positive regarding the service level. However, the service requires a 3-year upfront contract commitment, compared to numerous other top companies that do not require multi-year contracts. Another point to note is that prospective buyers find themselves having to deal with a number of follow-up sales calls. There are no discounts for advance prepayments, a pricing feature that we see a lot of companies offer.
Medical Alert Questions
If you cannot find the answer to your question or would like additional information about a LifeStation medical alert system call us toll free 24 hours a day, 7 days a week at Are you an existing customer? Visit our online support center. Call , anytime, day or night. Order Online.
Works without any home phone line. Pictured here with an auto fall alert pendant. More info. With the rising cost of a home phone line, more and more people are abandoning it in favor of a cell phone line or digital services like VoIP lines or Magic Jack.